Xovra checks suppression, calling hours, and attempt limits on the server before any call or text goes out. Here is exactly what exists, and what is still your responsibility.
Not legal advice. This page describes product features and general background. It does not tell you what is legal for your business. Laws vary by state and situation, so consult a qualified attorney.
These are the compliance features that exist in the product today.
Numbers that opt out are recorded in an append-only suppression list and are never contacted again.
Outbound contact is blocked outside allowed hours. The default window is 8am to 9pm, and the timezone is configurable.
Limit how many times any one contact can be tried. The default cap is 6, and you can change it.
AI qualifier calls state that the caller is an AI in the first sentence.
Suppression, calling window, and attempt cap are all checked on the server before any outbound call or text goes out.
Routes that cost money are rate limited, which caps how quickly a mistake or a runaway script can spend.
Every outbound attempt passes through the same checks on the server.
General context only, to help you ask better questions of your lawyer.
The Telephone Consumer Protection Act (TCPA) restricts certain automated calls and texts, and the FCC has stated that AI-generated voices count as artificial voices under it. Rules differ depending on who you contact, how, and whether you have consent.
TCPA violations can carry statutory damages per call or message, which add up fast across a list. Many states also have their own telemarketing laws, some stricter than federal rules.
Rules for business-to-business calls, existing relationships, and consumer numbers are not the same. Whether you need prior written consent for a given contact is a question for your counsel.
National and state Do Not Call registries may apply to your list. Xovra does not check those registries for you, so scrub your lists before you import them.
10DLC (10-digit long code) is the system US carriers use to vet businesses that send application-to-person text messages from standard local numbers.
You do. Registration is done directly with Telnyx under your own brand and campaign. Xovra does not handle it and has no registration wizard.
Before sending SMS to US numbers at any scale. Unregistered traffic is likely to be filtered or blocked by carriers.
No. 10DLC is about text messages. Voice calling does not use it.
A tool can enforce limits. It cannot decide whether you have the right to contact someone.
Listed plainly so you can plan around it.
Get early access and see the suppression, window, and cap checks working on your own campaigns.