Every SMS thread, with the lead's name on it.
Messages and Conversations collects inbound and outbound SMS into threads by phone number, and shows the lead name instead of a bare number when it knows who it is.
Conversations
SMS threads by phone number
Smile Dental Clinic
in: Sure, send me the details
+971 55 000 0000
out: Thanks for your time earlier today
Roof Pros
in: STOP, contact marked as opted out
New reply
Unread inbound messages appear at the top
Illustrative layout with made-up example text. Only SMS is shown here.
A focused SMS conversation view
Threading
Messages are grouped by phone number so each lead has one conversation.
Inbound and outbound
See what you sent and what came back in a single timeline.
Name resolution
Known numbers show the lead's name rather than only a phone number.
Opt-out aware
Replies like STOP are detected and the contact is marked do-not-contact.
What you can do in Messages
It is an SMS view. It does not try to be a shared inbox for every channel.
Conversation threads
One thread per phone number keeps the whole exchange in order, including automatic follow-ups sent after AI calls.
Inbound messages
Replies arrive through Telnyx SMS and show up in the thread, ready for you to answer.
Outbound messages
Reply from your organization's numbers. Sends are rate limited.
Lead name lookup
Phone numbers are matched to leads from your campaigns, so you see a business name where one is known.
Opt-out detection
STOP, UNSUBSCRIBE and similar words are detected and the contact is added to the suppression list.
Team and numbers
Organizations with owner, admin and agent roles each have their own numbers, so conversations stay with the right account.
From text to thread
Message goes out
A follow-up SMS is sent manually, or automatically after a connected AI call.
Reply comes in
Telnyx delivers the inbound SMS to Xovra.
Grouped by number
The message joins the thread for that phone number.
Name resolved
If the number belongs to a lead in your campaigns, the thread shows that lead's name.
Opt-outs checked
Stop keywords add the number to Do Not Contact so it is not messaged again.
One conversation per contact
Scattered messages make it easy to double-text someone or miss a reply. Threads by phone number keep the context together.
Keyed by phone number
All messages with the same number stay together in one thread.
Inbound and outbound together
Read both sides of the exchange in order.
Automatic follow-ups included
Texts sent after AI calls appear in the same thread.
A thread
out: Thanks for the chat, here is the summary.
in: Looks interesting, can you call Thursday?
out: Yes, I will call Thursday morning.
Illustrative example for explanation only.
Know who is texting you
A reply from an unknown number is not very helpful. Because campaigns hold your lead data, Xovra can show the business name instead.
Matches your leads
Numbers imported into campaigns map back to lead names.
Unknown numbers stay numbers
If no lead matches, you see the phone number.
Campaign context
You can tell which campaign a conversation belongs to.
Name resolution
+971 55 000 0000
matched to campaign lead
display: Smile Dental Clinic
Illustrative example for explanation only.
Opt-outs and limits built in
Texting is a regulated channel. Opt-out detection, suppression and rate limits mean the safe path is the default one.
Stop keywords
STOP and UNSUBSCRIBE trigger suppression automatically.
Rate limits
SMS sending is rate limited to avoid accidental floods.
10DLC
You register with Telnyx for US messaging. Xovra does not file that for you.
Messaging safeguards
STOP detected: contact suppressed
append-only Do Not Contact list
rate limits on SMS
10DLC registered through Telnyx
Illustrative example for explanation only.
What Messages & Conversations is, and is not
SMS threads for cold calling follow-up, nothing more elaborate.
What it does
- Shows inbound and outbound SMS through Telnyx
- Threads messages by phone number
- Resolves phone numbers to lead names when a lead matches
- Marks opt-outs from STOP and similar keywords
- Works with organization numbers, roles and number pools
What it does not do
- Not a call recording or call history inbox
- No transcripts of calls or voicemails
- No WhatsApp inbox: WhatsApp drafts open through wa.me links
- No round-robin assignment of conversations
- No email inbox: email drafts open in your own client
Questions about messages
See every reply in one place
Connect Telnyx, register for 10DLC, and keep your SMS conversations tidy.
SMS only. 10DLC registration with Telnyx is required for US messaging.